Investment News: How do you handle getting fired by a client?
In the hot seat.
In this article by Investment News, I was asked how I handle getting fired by a client.
As is often the case in service industries like financial planning, client relationships can be fragile and sometimes advisers don’t recognize the breakdowns until the client is gone.
But in some cases, blaming the client might be the easiest way of coping with what is essentially a relationship gone bad.
My thoughts about getting fired.
“Because of the nature of my business, which includes hourly consultations, I don’t get so much fired as people just don’t come in as often or at all, which I think in the dating world is called ‘ghosting,'” said Kristi Sullivan, owner of Sullivan Financial Planning.
“It may be because they feel they’ve gotten what they need from me and are ready to be independent, or maybe they didn’t like me, but don’t want to tell me,” she added. “I figure if they don’t feel they need me anymore, then they don’t.”